Some of our greatest journeys have come from customers enquiring about whether we can help with their project. We adapt with the rapidly changing technology in our market place and we have lived through many economic cycles. We thrive on extending our service offering and playing a part in challenging technical delivery programmes.
If you have a project that you think could benefit from our knowledge and experience, delivered with a positive, “can-do” mind-set, then give us a call.
General enquiries
If you have a general enquiry about our services or would like more information on our organisation, then get in touch.
You can also contact us to let us know about any non-urgent issues, ask questions about the data we hold or request information on our services.
If you have any questions and general enquiries.
TELEPHONE: 0117 953 1111
Lines open Weekdays 9am–5pm or email us any time and we’ll get back to you as soon as we can.
Email: enquiries@avonline.co.uk
How to Compliment or thank a member of staff
We love hearing what you think about our staff and services.
TELEPHONE: 0117 953 1111
Lines open Weekdays 9am–5pm or email us any time and we’ll get back to you as soon as we can.
Email: enquiries@avonline.co.uk
How to make a complaint
As well as being told when we do things well, we also need to know when things do not go so well. We understand the importance of learning from people’s experiences and so we welcome all feedback. This helps us to improve the services we provide. We know that sometimes things go wrong, but if they do, we want to try to stop them from happening again. If things have not gone as, you expected or you are unhappy with something we did, please let us know.
We take your complaints seriously.
Lines open Weekdays 9am–5pm or email us any time and we’ll get back to you as soon as we can.
FREEPHONE: 0333 015 0635
TELEPHONE: 0117 233 9119
Email: complaints@avonline.co.uk
If you wish to make a complaint about the service provided by us, please supply the following information in the first instance:
Many complaints are complex and need a more detailed investigation in order to provide a full and thorough response, and so where 25 days or less is not possible, we will keep you updated.